FluentCRM

Twelve Star Homes uses FluentCRM, a customer relationship management and email marketing tool integrated with our WordPress website, to manage contacts, organise enquiries and, where applicable, send email communications. When you submit information through our website, your personal information may be stored in our website database and managed through FluentCRM. This information may include your name, email address, phone number and details you provide about your enquiry or home requirements. We use this information to respond to enquiries, manage customer relationships, provide information about our products and services, and send marketing communications where permitted by law. We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. You can unsubscribe from marketing emails using the unsubscribe link included in those emails. Unsubscribing from marketing communications does not necessarily prevent us from sending service-related communications where appropriate.

Cookies and Consent Management

Our website uses Complianz to manage cookie consent preferences and provide visitors with information about cookies and similar technologies used on our website. Cookies are small text files stored on your device that may help our website function properly, remember preferences, or collect information about website usage. Depending on the technologies enabled on our website, cookies and similar technologies may be used for essential website functions, analytics, embedded content or marketing purposes. Where consent is required, non-essential cookies and tracking technologies will only be activated in accordance with the applicable consent requirements and your preferences. You can manage your cookie preferences through the cookie consent banner or the available cookie settings on our website. Changing your cookie preferences may affect certain website features. For further information about the cookies used on our website, please refer to our cookie policy.